Policies for Staying at Our Mendocino Coast Inn

RESERVATIONS & DEPOSIT

• Our rates are based on the stated room capacity. If a room is found to have more than the stated occupancy, an additional $45 per guest will be charged (guests 12 years of age and under stay free with an accompanying adult)
• First night + tax deposit is required at time of booking. The balance for your stay will be charged 7 days prior to check-in to the card or cards you provided.
• We are a cashless property and accept all major credit cards
• Our housekeepers will not enter your room during your stay. If you would like extra towels or a fresh set of linens, please let us know!
• Guests not vacating units by 11:00 am, without Innkeeper’s permission, may be charged an additional night’s stay.

GROUPS

• For the comfort and safety of you and our other guests, events or large gatherings are not permitted on the property without a full property buy out.
• If you are interested in a buyout, please contact us!

CANCELLATIONS

• Deposit is fully refundable if canceled 7 days or more prior to arrival date.
• Full non-refundable payment due 7 days prior to arrival date (no-cancellation period). Payment is non-refundable if canceled in this period.
• Any significant changes or cancellations made during the no-cancellation period will result in the loss of the entire stay.
• No-shows, early departures and delayed arrivals, for any reason, are the same as a last-minute cancellation and will be charged for the full folio amount of the reservation.
• We are happy to move your reservation up to 48 hours prior to your arrival date at no additional cost to you (rates may change, and promotions may end depending on the new dates you select). Once a reservation has been moved, it is no longer refundable and cannot be moved again.
• Large groups have a 30-day, no-cancellation period.

If you have any questions or concerns regarding our lodging policies, please feel free to contact us. 

PETS

• Pets are welcome at our property but will be charged an additional cleaning fee of $20.00 per night per pet.
• Guests are responsible for all terms and conditions laid out in our pet guidelines.
• Pets must be under the owner’s control at all times.
• Pets are never to be left alone in any of our units.
• Service animals that are individually trained to help a person with his or her disability are welcomed. Free pet stays will only be given to service animals with ADA certification paperwork.
• Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and will be charged.
• You are responsible to “clean up” after your pet.
• Excessively dirty or soiled rooms by pets will be charged an additional fee to cover the costs of deep cleaning a room.
• Fees may also apply if pet waste is found in private yards after your departure.
• There is a maximum of two pets per room unless prior arrangements have been made in advance of your stay.
• Guests keeping pets in a room or cottage without prior approval will be charged $100 per pet, per night.
• In the event that the Anderson Valley Inn incurs any loss of business, or compensation is required for another guest due to noise or other complaints, those charges will be billed accordingly to your guest account.